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Every heating season brings new experiences and opportunities to build on what we already do well. Last winter was a brutal one, but I’m proud of how our team came together to keep our customers warm. We’re taking what we learned and carrying it into this season so we can be even better prepared.
1. Every year, we cross-train employees from other departments to have extra drivers ready for peak times. This helped us stay ahead of deliveries last winter while other companies struggled.
2. We now send a text message before delivering to all automatic delivery customers. This started last winter to help ensure we could access snowy driveways, and customers found the notifications helpful. Make sure we have your cell phone number on file in the Quinoco Customer Portal to receive delivery notifications.
3. We increased our Customer Service staff to ensure we can answer your calls in a timely manner during busy season. We know how important it is to be there when you need us, especially during the coldest days of the year.
4. We’re making sure our equipment and service teams are ready for the busy months ahead. From our delivery trucks to our service technicians, we’re prepared to respond quickly when our customers need us most.
We’re proud of what we learned last winter and look forward to putting those lessons to work this season. Our goal is simple: to keep your home warm and provide the reliable service you’ve come to expect from Quinoco.
Jim Hickey