Spotlight: Cassie On Customer FAQs
It’s truly impressive how many calls and emails our Customer Care team fields in a day; they’re always happy to help! Cassie, Customer Care Team Lead & Collections Specialist, shared these top questions they hear every fall.
What will the price of oil do?
Will it go up, will it go down? We get this one A LOT. My team and I would LOVE to have a crystal ball and tell every customer how to properly plan for the heating season, but unfortunately, we’re in the same boat as you. We can only advise what your home has typically used in past seasons and go over the pricing and budget options available. Heating your home has many factors, and our goal is to guide you toward the best choice for you and your heating needs.
I can only tune up my heating equipment in the winter, right?
Wrong! We can check your heating system any time of year, especially if it’s used for hot water. While most homeowners associate annual maintenance of heating equipment with the fall, it’s actually best for warm air furnaces and steam boilers to be serviced in the spring. That way, any minor repairs can be made without interruption, and we tend to have more availability in the spring and summer than during the busy fall and winter months when emergency calls increase.
I’m at ¼ tank, will I make it through the night?
Many customers tend to panic when they see their tank gauge reach ¼. While yes, it is time for a fill up, a ¼ tank of oil will last most homes anywhere from 6-10 days of heating. This can vary depending on the size of your home and thermostat settings, but I promise you will not run out overnight or over the weekend. We always make every effort to complete delivery requests within a few days to ensure a runout never occurs!